General Information

To ensure you receive your preferred availability, we advise all clients and guests to book well in advance to avoid disappointment.

Open toed footwear is advised after a pedicure to prevent smudging and to prolong the finished effects of your pedicure.

When scheduling an eyelash tint, a skin test is required at least 24 hours prior to an appointment.

Prior to a spray tan appointment can you prepare your skin the night before by exfoliating your body. No moisturiser is to be worn on the day of your tan. Loose, dark clothing is to be warn after the treatment.

Arrival Times
Please adhere to arrival and treatments times. Late arrival may result in your treatment not being honoured or the offer of an alternative treatment. Please arrive 15 mins prior to your appointment to give yourself the opportunity to relax and complete a consultation card, if necessary.
Purchasing Products
At The Retreat we offer a range of Thalgo products to purchase, please enquire at reception and one of our trained Thalgo therapists will advise you on which products would be perfect for your skin type.

Gift Vouchers
Vouchers can be purchased from our reception and are valid for 12 months. These can either be personalised to create the perfect gift, or to a monetary value.

CANCELLATION POLICY
We understand that things happen and life gets busy. However, in a case of a short notice cancellation (less than 24 hours notice) you will be charged 100% of your service price.

NO SHOW POLICY
Your appointment time is especially reserved for you. We kindly ask for you to let us know if you cannot make it 24 hours before your appointment so we can make the slot available to other clients. You will be charged 100% of the service price and will not be able to book further appointments without paying this charge.

LATE ARRIVALS
Kindly note that all appointments are booked for a specific amount of time. If you happen to be running 10-15 minutes late, we may not be able to accommodate your full service and be offered a shorter service time but you may still be charged for the original booking time. If we cannot offer you the treatment due to time then a 50% charge will be taken and we can re schedule your appointment.

SPA DAYS AND OVERNIGHT PACKAGES
We please ask that you give us 14 days notice of cancelling spa day and spa overnight packages. You will be charged 100% of the package price if you fail to do this.

Thank You
The Retreat would like to take this opportunity to thank you for choosing us. We hope that you enjoy your visit and look forward to seeing you again!