General Information

To ensure you receive your preferred availability, we advise all clients and guests to book well in advance to avoid disappointment. Failure to cancel an appointment within 48 hours will incur a 50% cancellation fee. A 100% cancellation fee will be incurred if you fail to attend an appointment.

Open toed footwear is advised after a pedicure to prevent smudging and to prolong the finished effects of your pedicure.

When scheduling an eyelash tint, a skin test is required at least 24 hours prior to an appointment.

Prior to a spray tan appointment can you prepare your skin the night before by exfoliating your body. No moisturiser is to be worn on the day of your tan. Loose, dark clothing is to be warn after the treatment.

Arrival Times
Please adhere to arrival and treatments times. Late arrival may result in your treatment not being
honoured or the offer of an alternative treatment. Please arrive 15 mins prior to your appointment
to give yourself the opportunity to relax and complete a consultation card, if necessary.

Purchasing Products
At The Retreat we offer a range of Thalgo products to purchase, please enquire at reception and one of our trained Thalgo therapists will advise you on which products would be perfect for your skin type.

Gift Vouchers
Vouchers can be purchased from our reception and are valid for 12 months. These can either be personalised to create the perfect gift, or to a monetary value.

Thank You
The Retreat would like to take this opportunity to thank you for choosing us. We hope that you enjoy your visit and look forward to seeing you again!